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ServiceNow
Senior Technical Support Engineer Performance
Join ServiceNow as a Senior Technical Support Engineer in Santa Clara, CA. Resolve complex issues, mentor juniors, and enjoy great benefits like health plans and 401(k).
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Customer Service Management
IT Operations Management
DevOps
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 16, 2025
The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Demonstrated ability to troubleshoot difficult technical issues
- Strong Experience with relational databases (e.g. MySQL, Oracle)
- Java experience
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
Benefits
- health plans
- 401(k) Plan with company match
- ESPP
- matching donations
- a flexible time away plan and family leave programs
Requirements Summary
Experience in AI, troubleshooting, relational databases, Java, scripting languages, Unix/Linux, and working in a team environment
Apply now
Santa Clara
|
California
United States
Senior
In-Person
Full Time
121500-206500 USD/year
