Senior Technical Writer

Senior Technical Writer to work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy.

Requirements

• 6+ years work experience in technical communication
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Understanding of content development life cycles and processes
• Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
• Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
• Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

Benefits

• Work with a global market leader in AI-enhanced technology
• Opportunity to contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Join a diverse and inclusive team