Senior Technical Writer

ServiceNow is seeking a Senior Technical Writer to work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications. The successful candidate will have 6+ years of experience in technical communication and expertise in content development life cycles and processes.

Requirements

• 6+ years work experience in technical communication
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Understanding of content development life cycles and processes
• Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
• Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results