Senior Technical Writer | Security Content Developer

The ServiceNow Security Organization (SSO) is seeking a Senior Technical Writer | Security Content Developer to develop and improve cloud security documentation for employees, customers, and partners. The successful candidate will be responsible for creating new documents, performing editorial review, and improving collateral creation and maintenance processes.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• A minimum of 6+ years in a similar or appropriately relevant role required
• Expert in Adobe InDesign and Microsoft Office suite
• Industry experiences relevant to cloud security or other technical fields are a plus

Benefits

• Create internal and external facing collateral with particular focus on AI in collaboration with security subject matter experts
• Build collaborative relationships with security subject matter experts
• Set expectations with key stakeholders for collateral development project deadlines, roles, and responsibilities
• Drive on-time delivery of collateral to the highest standard
• Translate complex information and ideas into intuitive, engaging, and effective explanations, diagrams, and other content
• Ensure all collateral follows ServiceNow style, tone, and brand guidelines