Clarivate

Senior Technology Operations Analyst

Join Clarivate as a Senior Technology Operations Analyst in Bangalore. Leverage ServiceNow for monitoring Java/Tomcat apps in AWS. Requires 5+ years in Linux, AWS, SQL. Benefits include ITIL certification.

Consulting

Senior

ServiceNow Role Type:

Sales

ServiceNow Modules:

DevOps

ServiceNow Certifications (nice to have):

Job description

Posted on:

March 28, 2025

We are looking for a Senior Technology Operations Analyst to join our L1 Prod Support in Bangalore, responsible for monitoring the stability and performance of Java / Tomcat based Applications in AWS data centers.

Requirements

Computer Science related bachelor’s degree or equivalent experience.
Minimum 5 years of equivalent experience, including a familiarity with Linux systems fundamentals, AWS Services, networking, and database technologies.
Strong experience on Ticket & Monitoring tools on ServiceNow, Salesforce, PagerDuty, Datadog.
Strong experience in Linux
Knowledge in SQL and Data management process.
Experience in AWS platform (Services EC2, ELB, ASG, VPC, Route53,)
Must have a good understanding of distributed computing and solid understanding of networking and UNIX system concepts
Strong customer service mindset.

Benefits

ITIL V3/V4 Foundation Certification, Public and Private Cloud Certifications.
Knowledge in SQL and Data management process
Experience creating and maintaining documentation in Confluence and other relevant tools (PowerBi, PPT).
Basic knowledge of NOC/SOC

Requirements Summary

5+ years of experience in Linux, AWS, SQL, and DevOps, Bachelor's degree in Computer Science or equivalent experience, Strong customer service mindset