Senior User Provisioning Analyst

Senior User Provisioning Analyst role in Bangalore, India, with AtkinsRéalis. Responsible for managing user provisioning tasks, automating processes, and improving service delivery. Must have experience with IT services transformation, ITIL v4 Foundation, and ServiceNow.

Requirements

• ITIL v4 Foundation
• Experience of working in a high-pressure environment
• Excellent understanding of how IT delivers services to the AtkinsRéalis business
• Experience of IS work management systems, ideally ServiceNow
• Proven track record in meeting SLAs
• Enthusiasm and dedication to drive improvement/change
• Customer-focused
• Ability to build and maintain efficient working relationships
• Process-orientated with a methodical and planned approach to achieving goals
• Strong analytical skills
• Meticulous attention to detail
• Confidence and professionalism
• Skilled in communication, teamwork, collaboration, and relationship-building at all levels, across organisational and cultural boundaries
• Independent, decisive, ‘can do’ approach
• Strong people and performance management skills
• Client, requirements-focused orientation
• Determination, pro-activity, and drive for results

Benefits

• Varied, interesting and meaningful work
• A hybrid working environment with flexibility and great opportunities
• Opportunities for training and, as the team grows, career progression or sideways moves
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual
• Total Reward
• Flexible working arrangements
• Employee networks to support staff from different backgrounds