Service Analyst

Experian is a global data and technology company seeking a Service Analyst to manage change processes, system monitoring, and ITIL processes. The ideal candidate will have at least 5 years of experience as a system analyst, with hands-on experience in Servicenow and knowledge of risk management tools.

Requirements

• Manage and coordinate all activities related to change management, ensuring compliance with ITIL standards.
• Evaluate Change Requests: Assess the impact, risk, and benefits of proposed changes.
• Change Implementation: Plan, schedule, and oversee the implementation of changes to minimize disruption.
• System Monitoring: Continuously monitor system performance and availability.
• Incident Management: Respond to and resolve system incidents promptly.
• Configuration Management: Maintain an accurate record of system configurations and changes.
• Process Improvement: Identify opportunities to improve ITIL processes and implement best practices.
• Training and Support: Provide training and support to staff on ITIL processes and tools.
• Stakeholder Engagement: Work closely with stakeholders to understand their needs and ensure changes align with business objectives.
• Reporting: Generate and present reports on change management activities and system performance.

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and diverse work environment
• Excellent work-life balance
• Recognition and rewards for outstanding performance
• Opportunities for volunteering and community involvement