.svg)
Control Risks
Service Delivery Analyst
Join Control Risks as a Service Delivery Analyst in Delhi. Provide top-notch IT support, manage incidents, and enjoy growth opportunities in a dynamic environment.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Asset Management
IT Service Management
Incident Management
Knowledge Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 20, 2025
The Service Delivery Analyst will deal with customer IT incidents and requests via telephone, email or onsite visits, providing high-level customer service and solutions in a timely manner.
Requirements
- ServiceNow Global Queue Management
- Providing IT support via telephone, remotely or on-site
- Incident Management
- MS Teams support
- Request Management
- Knowledge Management
- SOP process adherence
- Hardware Support
- Mobile device management
- Smartphone provisioning and support
- Windows device administration
- Joiners, Movers & Leavers
- Microsoft Office 365 General Account Administration
- User Permissions
- Active Directory management
- Azure administration
- Application Support
- Basic technical support at the network level
- IT Procurement
- IT Asset Management
- Security incident management
- Secure disposal of IT equipment
Benefits
- Competitive salary
- Opportunities for growth and development
- Collaborative and dynamic work environment
Requirements Summary
3+ years working experience in an IT Service Desk or Helpdesk role, ITIL Foundation level or a graduate with a relevant IT degree, excellent customer service skills
