Service Delivery Management, Lead

At Interac, we are seeking a Service Delivery Management, Lead to lead the successful execution and delivery of the core ITIL V4 Management processes for all of INTERAC. The ideal candidate will have 5+ years of experience in operations and technology positions, including a similar role utilizing IT Service Management, Operations Service Support and Service Delivery.

Requirements

• 5+ years of experience in progressively more responsible operations and technology positions
• 5+ years of experience in progressively more responsible Change Management positions
• A strong understanding of, and experience with, IT service management best practices including Change Management, Problem Management, Incident Management and Request Fulfillment
• Strong analytical, critical thinking and problem-solving skills
• Strong communication skills, both verbal and written, with the ability to interface with multiple stakeholders and vendors
• ITIL V4 Intermediate certification or higher
• Experience working with IT service Management tools such as ServiceNow, BMC Remedy etc.
• Experience working with and developing Configuration items / CMDB
• Skills in using software tools, applications (MS Office), data analysis methods and reporting techniques
• Ability to communicate clearly, confidently and effectively in both oral and written form
• Eligibility to work for Interac Corp. in Canada in a full-time capacity

Benefits

• Connection with talented people
• Compensation driven by individual and corporate performance
• Multiple benefits and perks
• Investment in education