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ASSYSTEM
Service Delivery Manager (Aconex, Primavera P6 , Unifier)
Join ASSYSTEM as a Service Delivery Manager in Gurugram. Lead PMIS support, manage inquiries, and enhance services. Requires 10-15 years in IT service management.
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 5, 2024
The Service Delivery Manager is responsible for managing the PMIS support team, ensuring efficient resolution of user inquiries, and leading the execution of minor enhancements. The role requires a blend of technical expertise, leadership, and communication skills.
Requirements
- Minimum 10-15 years of experience in IT service desk management
- Primavera P6, Unifier, Acconex, or Enablon
- Proven experience with ServiceNow or similar ticketing system
- Strong understanding of ITIL principles (Incident, Problem, Change, Service Asset & Configuration Management)
- Excellent communication, problem-solving, and organizational skills
- Ability to prioritize tasks, manage multiple deadlines, and work effectively under pressure
- Strong analytical skills to identify trends and root causes of problems
Requirements Summary
Bachelor's Degree in a relevant field, with strong understanding of ITIL principles, and experience with PMIS applications (Primavera P6, Unifier, Acconex, or Enablon)
