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SWATX
Service Delivery Manager
Join SWATX as a Service Delivery Manager in Cairo. Oversee IT service delivery, ensure customer satisfaction, and lead IT operations. 15+ years required.
Staffing Agency/Recruiter
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 24, 2025
The IT Service Delivery Manager is responsible for ensuring the efficient and effective delivery of IT services to meet business needs. This role oversees service management processes, ensures high customer satisfaction, and aligns IT service delivery with organizational goals.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field (Master’s preferred)
- 15+ years of experience in IT Service Management, IT Operations, or similar role
- Cloud native skills
- Strong understanding of ITIL frameworks, ITSM tools (e.g., ServiceNow, BMC Remedy), and IT governance best practices
- Experience in managing IT support teams and vendors in a multi-cloud or hybrid IT environment
- Excellent problem-solving, analytical, and decision-making skills
- Strong leadership, communication, and stakeholder management abilities
- Experience with incident management, change management, and IT project management
Requirements Summary
15+ years of experience in IT Service Management, strong leadership and communication skills, cloud native skills, and understanding of ITIL frameworks
