.svg)
Zensar
Service Desk
Join Zensar in Dallas as a Service Desk professional. Utilize ServiceNow to resolve tickets, troubleshoot issues, and enhance user support.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 8, 2025
Own end-to-end responsibility for resolving tickets logged onto Customers ServiceNow, managing priorities and escalating to resolve issues to the satisfaction of the end user.
Requirements
- Troubleshoot, diagnose and analyze issues
- Document activities, situational facts, communication, troubleshooting and update the knowledge base
- Provide basic level knowledge to users on hardware & software usage
Requirements Summary
Troubleshoot, diagnose and analyze issues, document activities, provide basic knowledge to users on hardware & software usage
