SERVICE DESK- IT Ops Specialist

Service Desk IT Ops Specialist provides 24X7 first line support for IT related issues for all Marvell users, resolving complex issues through collaboration with other IT teams and providing excellent customer service.

Requirements

• Good knowledge of Windows Desktop OS, Active Directory, Exchange, O365, Laptop troubleshooting and Unix/Linux OS troubleshooting.
• Certifications in any technology like Unix, Windows Server, Networking would be advantageous.
• Familiarity with ServiceNow tool
• Good Understanding of ITSM process. ITSM certification preferred.
• Excellence in Customer Service and Problem solving.
• Good communication Skill.

Benefits

• Create and maintain a knowledge base with solutions to common issues.
• Outage Management – Manage outages efficiently for quicker resolution.