Service Desk Analyst

We seek a Service Desk Analyst to provide end-user support, create documentation, and troubleshoot technical problems. The role involves day-to-day support work, creating and deleting user accounts, and assisting with Ad Hoc projects. This is a Night Shift role.

Requirements

• Microsoft Office (Word, Excel, PowerPoint, Access)
• Office 365
• Microsoft Exchange and Outlook
• Windows 7/Windows 10
• ServiceNow ticketing system
• Active Directory
• Excellent Customer Service Skills
• Experience with Virtual Machines and Citrix
• Knowledgeable in Windows7/10
• Strong analytical skills, spreadsheet skills, and business problem solving skills
• Excellent verbal and written communication skills, organizational skills, detail-oriented, and efficient documentation skills

Benefits

• Competitive pay
• Comprehensive benefits package
• Professional development programs
• Innovation, collaboration and professional growth