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Standard Textile
Service Desk Analyst
Join Standard Textile in Cincinnati as a Service Desk Analyst. Support end-user devices, requiring a high school diploma and 1+ years in customer service. Benefits include a diverse workplace.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Customer Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 7, 2025
The Service Desk Analyst is responsible for responding to hardware and software requests and incidents for the Service Desk. This role involves managing, configuring, and supporting end-user devices, including desktops, laptops, tablets, mobile phones, thin clients, printers, and monitors.
Requirements
- High School diploma or equivalent required
- At least 1 year of customer service experience in a computer-related field
- Proficiency in Active Directory, Microsoft Office 365, and ServiceNow
Benefits
- US Best Managed Company for the fourth year running
- Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Requirements Summary
High school diploma or equivalent, 1+ years customer service experience, proficiency in Active Directory, Microsoft Office 365, and ServiceNow
