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OU Health
Service Desk Analyst I
Join OU Health as a Service Desk Analyst I in Oklahoma. Provide IT support, resolve incidents, and enjoy benefits like PTO and 401(k).
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 6, 2025
The Service Desk Analyst provides support for basic technology-related incident resolution and requests. Responsibilities include initial assessment, triage, research, and resolution of basic IT incidents and requests.
Requirements
- 1 or more years of experience in IT support
- None required; Bachelor's degree preferred
- None required; equivalent combination of education and experience
- Competency in MS Office Suite and ticketing systems such as Remedy or ServiceNow
- Competency in call center tracking tools
- Prior experience supporting customers in use of application software
Benefits
- PTO
- 401(k)
- Medical and dental plans
Requirements Summary
1-2 years of IT support experience, proficiency in MS Office Suite and ticketing systems, and prior customer service experience
