Service Desk Analyst II

QuidelOrtho is looking for a Service Desk Analyst II to support their Memphis site and global employees. The ideal candidate will have 2-3 years of experience in a Service Desk Engineer role, troubleshooting PC, printers, and mobile devices, and knowledge of ServiceNow Ticketing system.

Requirements

• High School Diploma or GED equivalent
• 2-3 years working in a Service Desk Engineer role
• Knowledge of ServiceNow Ticketing system
• Intune / Azure / Active Directory
• Aware of Pharma or Med Device compliance
• Experience with systems administration
• Experience with support service ticketing systems & ITIL framework
• Experience with conferencing tools/applications
• Advanced knowledge of Windows Operating Systems
• Advanced knowledge of installation, configuration and troubleshooting of PC hardware component
• Advanced knowledge of various Windows desktop/server applications
• Microsoft server operating systems
• Excellent customer service and interpersonal skills
• Excellent organizational and follow-up skills
• Strong analytical and problem-solving skills

Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) plan
• Employee assistance program
• Employee Stock Purchase Plan
• Paid time off (including sick time)
• Paid Holidays