.svg)
OU Health
Service Desk Analyst II
Join OU Health as a Service Desk Analyst II in Central Park, OK. Support IT incidents, require 2-5 years in clinical IT, and enjoy comprehensive benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 6, 2025
The Service Desk Analyst II provides support for technology-related incident resolution and requests, serves as a key clinical IT resource, and resolves incidents and requests regarding the use of application software products and/or infrastructure components.
Requirements
- High School or GED, Bachelor’s degree preferred
- Two to five years’ work experience in a clinical IT support role, or an equivalent combination of education and experience
- Ability to learn Corporate, Division, and Facility-specific applications, technology, and terminology
- Proficiency in addressing and resolving technology related issues, including desktop and network environments and peripheral devices
- Strong analytical skills
- Ability to solve problems
- Competency in MS Office Suite and ticketing systems such as ServiceNow
- Clinical operations and process understanding
- Medical imaging operations and process understanding
- Understanding of pertinent JCAHO, MQSA, HIPAA and ACR guidelines
- Ability to establish and build strong relationships across a broad range of personality types
Benefits
- Comprehensive benefits package
- PTO
- 401(k)
- Medical and dental plans
Requirements Summary
High School or GED, 2-5 years’ experience in clinical IT support, proficiency in MS Office Suite and ticketing systems, clinical operations and process understanding
