Service Desk Analyst II

We're AtkinsRéalis, a world class Engineering Services and Nuclear organization. We're seeking a Service Desk Analyst II to provide first line IT support for raised IT Incidents or IT Service requests. The role involves troubleshooting and resolving IT support issues, executing activities per defined KPIs, and maintaining efficient working relationships in a team-based environment.

Requirements

• Good understanding of the ITIL v3/V4 framework.
• 1-5yrs in Experience in IT Service desk from the global organisations of repute.
• Excellent communication skills and customer focus.
• Ability to build and maintain efficient working relationships in a team-based environment.
• Strong trouble shooting techniques and analytical thinking.
• Meticulous attention to detail.
• Excellent customer service skills (strong business focus and ‘can do’ attitude).
• Experience of Windows, Office 365, Active Directory, SCCM, SharePoint 2010, Citrix, Messiaging & Remote connectivity, AD,MFA, MDM, Applications, hardware skills sets.
• Experience of working to and exceeding targets.
• Experience of IS work management systems (ideally ServiceNow).
• Good timekeeping and time management.

Benefits

• Varied, interesting and meaningful work.
• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.