Service Desk Analyst (Nights/Weekends)

The Service Desk Analyst will provide mid-level support to a team that receives and resolves 15,000 tickets per month, supporting a 20,000+ user community within the Department of Homeland Security (DHS). The candidate must have sound customer service and telephone skills, attention to detail, problem-solving skills, and a desire to provide outstanding customer support.

Requirements

• Ability to obtain DHS EOD
• Ability to perform in-depth troubleshooting skills on Windows Operating Systems, Microsoft Office products, and various Internet browsers
• Experience with patch management software (e.g., SCCM)
• Experience installing, upgrading, and removing software
• Experience using ServiceNow service management software (or similar tool) to track incidents and service requests
• Ability to learn new technologies quickly
• Advanced experience with Active Directory management & administration
• Knowledgeable of Problem Management best practice and processes
• Ability to work 7pm – 7am Monday thru Fridays and Weekends

Benefits

• Healthcare
• Wellness
• Financial
• Retirement
• Family support
• Continuing education
• Time off benefits