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CACI International Inc
Service Desk Analyst (Nights/Weekends)
Join CACI as a Service Desk Analyst (Nights/Weekends) in National Harbor, MD. Support DHS users with ServiceNow, troubleshooting, and ITIL practices. Benefits include healthcare and education support.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 2, 2025
The Service Desk Analyst (Nights/Weekends) position at CACI is seeking a full-time employee to support an existing IT Service Desk team. The analyst will provide mid-level support to a team of 20,000+ users within the Department of Homeland Security (DHS). The ideal candidate will possess sound customer service and telephone skills, attention to detail, and problem-solving skills.
Requirements
- Ability to obtain DHS EOD
- Ability to perform in-depth troubleshooting skills on Windows Operating Systems, Microsoft Office products, and various Internet browsers
- Experience with patch management software (e.g., SCCM)
- Experience installing, upgrading, and removing software
- Experience using ServiceNow service management software (or similar tool)
- Ability to learn new technologies quickly
- Advanced experience with Active Directory management & administration
- Knowledgeable of Problem Management best practice and processes
- Ability to work 7pm – 7am Monday thru Fridays and Weekends
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Requirements Summary
BA/BS and 3 years of relevant experience, ITIL v4 certification within 6 months, HDI Certification, MCP Certification, COMPTIA A+, or Network+, or Security+ Certification
Apply now
National Harbor
|
Maryland
United States
Mid-Level
In-Person
Full Time
54200-111000 USD/year
