Service Desk Assistant (all genders)

This role is for a Service Desk Assistant to provide technical support to end-users, troubleshoot and resolve issues, and support service management KPI reporting. The ideal candidate will have 2+ years of IT experience, knowledge of ITIL, and technical knowledge of PC and mobile devices.

Requirements

• Minimum 2 years of professional experience in IT service delivery
• Knowledge of IT Service Management (ITIL foundation)
• Technical knowledge of PC, laptop, printer and server hardware as well as mobile devices and operating systems (Microsoft/iOS)
• Advanced knowledge of MS Office applications & communication tools and of multimedia and conference/meeting room systems as well as equipment
• Experience using ServiceNow or equivalent ticketing solution
• Business fluent in English is a Must, fluent German is preferable

Benefits

• Become part of our "Winning Culture" and work on prestigious projects!
• Corporate Social Responsibility and DEI standards (Diversity, Ethics and Inclusion) are very important to us and go far beyond the usual!
• Our Unisys University is available to you according to your individual needs.
• An MBA sponsorship program is also available!
• International work opportunities abroad for all employees
• Wellbeing & Employee Assistance Program: Your (mental) health is important to us and is treated confidentially by a neutral party!
• Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances
• Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
• 30 holidays and special leaves possible for your work-life-balance
• 24/7 accident insurance also for private use