Service Desk Coordinator

The Service Desk Coordinator plays a critical role in ensuring the efficient and effective operation of the IT service desk. This position involves coordinating and overseeing the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining service desk documentation.

Requirements

• High school diploma or equivalent; additional technical certifications or relevant coursework is a plus
• Strong written and oral English language proficiency skills (other languages are welcomed)
• Strong customer service and communication skills
• Proficiency in troubleshooting hardware and software issues
• Knowledge of ITIL (Information Technology Infrastructure Library) best practices is a plus
• Familiarity with ticketing systems and remote support tools (Servicenow knowledge is a must)
• Strong organizational and multitasking abilities
• Ability to work collaboratively in a team environment
• Detail-oriented and committed to maintaining accurate records

Benefits

• Competitive salary
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Opportunities for training and certifications