Service Desk Coordinator

We are seeking a Service Desk Coordinator to supervise and ensure the quality of Service Desk services, ensuring their alignment with the company's strategic objectives. The role involves team management, operational support, quality monitoring, and continuous improvement.

Requirements

• More than 2 years of experience in similar missions, with a solid experience in team management and technical support
• Windows environment mastery (clients and servers)
• Familiarity with office software (Office 365, Outlook, etc.)
• Familiarity with networks (LAN/WAN) and company protocols
• Experience with ticketing tools (ServiceNow or equivalent)
• Knowledge of cybersecurity (phishing, access security)
• Sensitivity to digital environmental impacts
• Clear and effective communication
• Empathy and patience
• Team spirit
• Proactivity and time management
• Sensitivity to responsible digital practices
• Very good level of French and ability to work in English

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth