Service Desk Engineer

ArcelorMittal Mexico is the world's largest steel producer and fourth-largest iron ore producer, with a total production capacity of 113 million tons per year.

We have plants in four continents and are present in more than 60 countries, occupying a leadership position in the markets of North America, South America, Western Europe, Eastern Europe, Africa, and the CIS.

Operations in Mexico: Our main operation is located in the port of Lazaro Cardenas, Michoacan. ArcelorMittal Mexico is the largest employer in the state of Michoacan.

At ArcelorMittal Mexico, you work with steels used to connect communities over distance: by road, ship, bridge, and high-speed rail.

**Career:*** Bachelor's degree in Computer Science, Computer Systems, or related field.* 1 year of previous experience* Operating systems (Windows, macOS, Linux)* Management of ticket management tools (ServiceNow, JIRA, Zendesk or similar)* Basic knowledge of networks (TCP/IP, router and switch configuration)* Hardware maintenance and software configuration* Familiarity with collaboration and productivity tools (Microsoft Office, Google Workspace)* Skills and competencies: + Customer service + Incident resolution + Organization and sense of urgency + Strategic thinking + Teamwork* Software: + Windows, macOS, Linux + ServiceNow, JIRA, Zendesk or similar + Microsoft Office, Google Workspace* Duration: Temporary position for 6 months* Work role: Initially administrative schedule, later shift roles A, B, and C.* Languages: Basic-intermediate English* Location: Lazaro Cardenas, Michoacan**About us:**

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 16 countries.

In 2022, ArcelorMittal had revenues of $79.8 billion and crude steel production of 59.0 million metric tonnes, while iron ore production reached 45.3 million metric tonnes.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs.

Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century.

With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change.

This is what we believe it takes to be the steel company of the future.

ArcelorMittal is listed on the stock exchanges of New York (MT), Amsterdam (MT), Paris (MT), Luxembourg (MT) and on the Spanish stock exchanges of Barcelona, Bilbao, Madrid and Valencia (MTS).

For more information about ArcelorMittal please visit: http://corporate.arcelormittal.com