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CACI International Inc
Service Desk ITSM Specialist
Join CACI International Inc as a Service Desk ITSM Specialist in Arlington, VA. Drive ITSM process enhancements, requiring ITIL4 knowledge and data analysis skills. Benefits include healthcare, retirement, and education support.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 3, 2025
The Service Desk ITSM Specialist will drive the adoption and enhancement of IT Service Management (ITSM) processes across various IT organizational units. The successful candidate will design and implement ITSM processes, conduct maturity assessments, and work with ServiceNow development and IT Operations teams to ensure delivery and adoption.
Requirements
- Ability to attain DHS EOD
- BA + 9 years' applicable experience, or 15 years without degree
- Effective oral, written, and interpersonal skills
- A strong understanding of ITIL4 standards and experience with the ServiceNow ITSM module
- Skilled in data analysis and reporting tools (PowerBI, etc.)
- Basic understanding of standard IT responsibilities (network configuration, wireless connections, desktop/laptop management, operating system management, IT security, firewall, VPN, remote access, A/V technology, etc.)
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Requirements Summary
BA + 9 years' experience or 15 years without degree, ITIL4 standards, ServiceNow ITSM module, data analysis and reporting tools, basic IT responsibilities
Apply now
Arlington
|
Virginia
United States
Senior
Hybrid
Full time
77200-162200 USD/year
