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CACI International Inc
Service Desk ITSM Specialist
Join CACI International Inc as a Service Desk ITSM Specialist in Arlington, VA. Lead ITSM process design, requiring 9+ years experience and ITIL4 knowledge. Great benefits!
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 3, 2025
The Service Desk ITSM Specialist is responsible for designing and implementing IT Service Management (ITSM) processes across various IT organizational units. The role involves spearheading the adoption and optimization of ITSM processes, defining and documenting ITSM processes, and collaborating with cross-functional teams.
Requirements
- Ability to attain DHS EOD
- BA + 9 years' applicable experience, or 15 years without degree
- Effective oral, written, and interpersonal skills
- Strong understanding of ITIL4 standards and experience with the ServiceNow ITSM module
- Skilled in data analysis and reporting tools
- Basic understanding of standard IT responsibilities
Benefits
- Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
Requirements Summary
9+ years of applicable experience, or 15 years without degree, ITIL4 standards, ServiceNow ITSM module, data analysis skills, and basic IT knowledge
Apply now
Arlington
|
Virginia
United States
Senior
Hybrid
Full Time
77200-162200 USD/year
