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Sopra Steria
Service Desk Junior Engineer-Infrastructure Management
Join Sopra Steria as a Service Desk Junior Engineer in Noida. Provide IT support, manage incidents, and grow in a supportive environment.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Technical Architect
Job description
Posted on:
March 5, 2025
The Service Desk Junior Engineer-Infrastructure Management provides support to external customers with hardware and software problems via phone, email, and chat. They work with ITIL framework and practices, provide timely responses to incidents, outages, and performance alerts, and escalate unresolved problems to higher levels of support.
Requirements
- Working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc.
- Excellent communication skills (written & verbal)
- Knowledge of ITIL framework and practices.
- Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
Benefits
- Supportive work environment
- Opportunities for professional growth and development
Requirements Summary
Working knowledge of Operating Systems, Excellent communication skills, and Knowledge of ITIL framework and practices
