Service Desk L2

To provide technical support and assistance to customers remotely, ensuring client satisfaction and resolving issues at first contact. The job requires good technical knowledge and effective communication skills.

Requirements

• Serve as the first point of contact for customers seeking technical assistance
• Experience in Core IT Support, Addressing Clients Worldwide
• Experience troubleshooting and configuring desktop hardware and associated peripherals
• Experience In Multi-Factor Authentication & RSA SecurID
• Experience In Virtual Desktop Instances (Oracle / Citrix)
• Ability to work in a team environment and communicate effectively through chat systems
• Experience in ServiceDesk Ticketing Tool – ServiceNow
• Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting
• Experience working in a fast-paced environment
• Strong customer service experience
• Excellent communication skills
• Ability to perform tasks within SLA's

Benefits

• Medical Insurance Coverage
• Group Term Life and Personal Accident Cover
• Flexible leave policy