Service Desk Manager (5577)

As Service Desk Manager, you’ll oversee Service/Help Desk operations and ensure the delivery of high-quality support services, managing the team and processes for service requests, incidents, and problems in alignment with ITIL best practices.

Requirements

• Active DoD Secret security clearance
• Bachelor’s Degree from an accredited college or university + 8-years of relevant experience.
• 7+ years overseeing Service Desk operations, including service request, incident & problem ITIL processes.
• 3+ years’ experience managing a 24/7/365 Service Desk supporting 15+K Users.
• You currently hold the following certifications: ITIL4 Practice Manager: Plan, Implement, and Control and HDI Technical Service Professional
• Experience with Service Desk management tools such as ServiceNow, Jira Service Management, or similar platforms.
• Excellent communication and collaboration skills.
• Strong customer service orientation and the ability to build positive relationships with stakeholders.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.

Benefits

• generous benefits package
• professional growth
• valuable time to recharge