Service Desk Regional Leader

iSpace is a global services company focused on outsourcing, consulting and staffing. The Service Desk Regional Leader will assist the team and lead by example, providing concierge-level support to end-users and managing all procedures related to service delivery support.

Requirements

• 7+ years of experience in IT Service Management and Service Delivery leadership role
• Prior experience managing complex operations in a multinational organization
• Ability to manage a team of 10+ and train staff on End User Technology productivity tools and company processes
• Hands-On experience with Microsoft 365, Window/Mac OS, and other company applications
• Familiarity with Workday, Azure Cloud, Salesforce, and other company platforms
• Knowledge of industry-standard computer hardware, software, including cybersecurity systems
• Knowledge of ServiceNow intake, escalation, and reporting processes
• Cybersecurity, threat prevention, and NIST familiarity
• Knowledge of networks, VPNs, and wireless technologies
• ITIL Foundation 3.0 Certified
• PMP or project management training
• Excellent verbal and written communication skills
• Bachelor's degree in IT, computer science, or a related field and/or experience