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NCR Corporation
Service Desk Solution Owner
Join NCR Corporation in Atlanta as a Service Desk Solution Owner. Leverage ServiceNow skills to enhance ITSM processes, manage data quality, and collaborate with stakeholders. Bachelor's required; 3+ years in ITSM and ServiceNow experience preferred.
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 11, 2025
We are seeking a Service Desk Solution Owner to manage the day-to-day execution of ITSM processes, collaborate with stakeholders, and identify issues to implement changes to improve.
Requirements
- Collaborate with stakeholders to gather and analyze requirements
- Manage key relationships with peer roles
- Prioritize the Jira user stories related for development during sprint planning sessions
- SNOW Business rules, JAVA scripts, Web Services, OOTB Implementation experience
- Manage/maintain the quality of ITSM data within ServiceNow
Requirements Summary
Bachelor's degree in Computer Science, IT or related field; 3+ years of experience in ITSM processes, ServiceNow, and Jira
