Service Desk Specialist - Tietoevry Industry (m/f/d)

Do you have customer focus and a technical background, passion for problem-solving and want to join one of the largest tech companies in the Nordics? This role provides IT services from 1st-2nd line customer and technical support till implementation of customers for corporate customers in public, bank, and business sectors.

Requirements

• Academic degree in technology or similar
• Fluency in Swedish and English, both verbally and in writing
• Fast learner with ability to form efficient communication
• Excellent communication, problem-solving skills, and passion for customer service
• Eager to take initiative and 'can do' attitude
• Detail oriented personality with ability to work independently and prioritize tasks
• Solid computer skills, interest in IT field and relevant work experience is an advantage
• Resistance to work under pressure
• Basics of XML, EDIFACT message syntaxes and hands-on experience of Unix (Linux) commands
• Understanding of the network protocols (SFTP, FTP, SMTP, AS2,)
• MQ, used to exchange messages / files in message broker systems, checking transmission errors
• Understanding of the ITIL processes from Service Operations area, especially Incident Management and Service Request fulfillment
• Experience of ServiceNow usage in incident management and request fulfillment
• Experience in working with Customer support, incident handling or trouble shooting

Benefits

• Professional growth
• Meaningful projects
• Open culture
• Outstanding work-life balance
• Flexible hybrid work model