Service Desk Support Specialist

Leonardo is seeking a Service Desk Support Specialist to provide support to users, monitor services, and participate in the creation of a continuous improvement cycle.

Requirements

• High school diploma, preferably in scientific or computer science subjects
• Expert level (3-5 years of experience)
• Knowledge of Windows operating system and digital collaboration support tools
• Ticketing tools: experience in using tools for managing assistance requests (ServiceNow)
• Remote Desktop: ability to use tools for remote control of user computers
• Knowledge of Microsoft domain management (Active Directory, group policy use)
• Identity and access management (IAM) tools: knowledge and principles of operation (preferably knowledge of specific product A, E and Evidian)
• Knowledge of computer hardware components
• Knowledge of IT networking and IT security aspects (basic concepts understanding (LAN, WAN, TCP/IP)
• Good knowledge of the English language, written and oral (level B1)
• Customer orientation
• Problem-solving capacity
• Flexibility and dynamism

Benefits

• Fixed salary commensurate with experience and level of the selected person, accompanied by premium pay tied to business results
• Opportunity for continuous training and updating of professional and soft skills
• Work-Life Balance: we promote the right balance between private and professional life starting from hybrid and flexible work formulas
• Well-being: we put the economic, physical, social, and psychological well-being of our people first, offering multiple solutions close to their needs