Service Desk Team Lead

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. We are seeking an experienced and results-driven IT L1/L2 Service Desk Team Leader to oversee our IT service desk operations 24/7 at the Global Service Centre.

Requirements

• Minimum of 8+ years of experience in IT support, with at least 5 years in a managerial or supervisory role.
• Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
• Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk).

Benefits

• Comprehensive benefits package prioritising employees' well-being, professional growth, and financial stability.
• Hybrid schedule with business travel.
• Private medical and life insurance coverage.
• Free eye tests and contributions towards glasses.
• Incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Employee-designed Profit Share scheme dividing a portion of company's profits each quarter amongst employees.
• Pathways Career Development Quarterly programme to support professional growth.