.svg)
Bell Integration
Service Desk Technician
Join Bell Integration as a Service Desk Technician in Austin, TX. Provide 24/7 support using ServiceNow, ensuring SLA compliance. 1st line IT support experience required.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 23, 2025
Provide proactive and reactive technical support to customers on a 24x7x365 rotating shift basis, utilizing customer tools and knowledge base to resolve issues and meet SLA targets.
Requirements
- Previous experience working in a 1st Line IT support environment
- Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software
- Experience working in a Contact Centre
- Experience adhering and working towards agreed SLAs and KPIs
Requirements Summary
Previous experience in 1st line IT support, knowledge of ticketing systems, and experience working in a contact centre required
