Service Desk Technician

Join Convatec as a Service Desk Technician and drive progress that really means something. As a Service Desk Technician, you will play a crucial role in providing technical support to our global user community, resolving complex technical issues, and ensuring the smooth operation of our IT systems.

Requirements

• A minimum of 2 years of experience in a similar IT support role, preferably in a global organization.
• Strong familiarity with Microsoft applications, especially Teams, Outlook, OneDrive, and Windows OS.
• Proficiency in troubleshooting all things Windows, especially laptops, SCCM and experience with ticketing tools, specifically ServiceNow.
• Excellent communication skills, both written and verbally being able to clearly get across information in a way suitable for each individual user.
• Customer-Centric: A passion for helping users and providing top-tier support.
• Adaptability: Willingness to work in various shifts and handle a variety of technical issues.

Benefits

• Opportunity to work in a global organization
• Chance to work with cutting-edge technologies
• Collaborative and dynamic work environment