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MetroStar
Service Desk Technician (5751)
Join MetroStar as a Service Desk Technician in Washington, DC. Provide tech support, lead teams, and enjoy a generous benefits package.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 20, 2025
As a Service Desk Technician, you'll provide technical assistance to resolve complex issues and ensure the seamless operation of technology systems. You'll interact with customers, lead the team, and take ownership of critical incidents.
Requirements
- Ability to obtain and maintain a Public Trust
- Bachelor’s degree in Information Technology or equivalent technical field
- 4 years of proven experience in Help Desk/Service Desk Customer Support or VIP Support
- Proven experience in a Tier 3 help desk or IT support role
- Experience with ServiceNow as an Incident Management Platform
Benefits
- Generous benefits package
- Professional growth
- Valuable time to recharge
Requirements Summary
4 years of experience in Help Desk/Service Desk Customer Support, Tier 3 experience, and ServiceNow expertise
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
