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Rea
Service Desk Technician II
Join Rea & Associates as a Service Desk Technician II in New Philadelphia, OH. Leverage ServiceNow skills to support staff, troubleshoot issues, and enjoy great benefits.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 12, 2025
Rea & Associates, a Top 100 business advisory & accounting firm, seeks a Service Desk Technician II to provide technical support to internal staff. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently.
Requirements
- Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platforms
- Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts
- Experience with ticketing systems (e.g., ServiceNow, JIRA) and remote desktop support tools
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- Four (4) weeks PTO
- Twelve (12) paid holidays, of which three (3) are floating holidays
Requirements Summary
Bachelor's degree in Information Technology, Computer Science, or related field or equivalent job experience and 2-3 years of experience in a similar technical support role
