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Floor and Decor
Service Desk Technician II - Corporate Support
Join Floor and Decor as a Service Desk Technician II in Atlanta, GA. Utilize ServiceNow for Tier II support, ensuring user satisfaction. Benefits include bonuses, 401k, and career growth.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 17, 2025
Floor and Decor seeks a dedicated Service Desk Technician II to join its Corporate Support team. The ideal candidate will have a strong IT support, networking, and desktop engineering background, and a commitment to exceptional customer service.
Requirements
- Provide Tier II contact and problem resolution for all users with hardware, software, and application issues.
- Document, track, and monitor problems via ServiceNow to ensure timely resolution, maintaining high levels of customer satisfaction.
- Train and educate end-users on basic and specialized applications and hardware use.
Benefits
- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Requirements Summary
Bachelor's degree in computer science, Information Technology, or related field, or equivalent work experience; 1-2 years of experience in a service desk or IT support role; Strong knowledge of Microsoft Windows operating systems, Office suite, typical desktop, and proprietary applications
