.svg)
LexisNexis Reed Tech (Corporate)
Service Management Analyst
Join LexisNexis Reed Tech in Manila as a Service Management Analyst. Analyze service metrics, manage incidents, and enhance service quality. Bachelor's required.
Direct Hire
Entry Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Incident Management
Change Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 6, 2025
The Service Management Analyst will be responsible for tracking and analyzing service performance metrics, managing incidents and problems, and implementing strategies to optimize service quality and efficiency.
Requirements
- Bachelor’s degree in Information Technology, Business Administration, or a related field.
- Proven experience in IT service management or a related role.
- Familiarity with ITIL framework and processes (certification is a plus).
- Hands-on experience with ITSM tools - ServiceNow for at least 2 years
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proficiency in data analysis and reporting tools.
Benefits
- Equal opportunity employer
- Commitment to providing a fair and accessible hiring process
Requirements Summary
Bachelor’s degree in Information Technology, Business Administration, or a related field, and 2+ years of experience in IT service management
