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LexisNexis Reed Tech (Corporate)
Service Management Analyst
Join LexisNexis Reed Tech in Manila as a Service Management Analyst. Leverage ServiceNow skills to enhance service performance, manage incidents, and ensure compliance.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 23, 2025
Service Management Analyst is responsible for tracking and analyzing service performance metrics, managing incidents, and implementing preventative measures to minimize service disruptions. The role also involves stakeholder communication, reporting, and compliance with IT service management frameworks.
Requirements
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- Proven experience in IT service management or a related role
- Familiarity with ITIL framework and processes (certification is a plus)
- Hands-on experience with ITSM tools (e.g., ServiceNow, Jira Service Management)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to prioritize tasks and manage time effectively in a fast-paced environment
- Proficiency in data analysis and reporting tools
- Customer-focused mindset with a commitment to delivering exceptional service
- Strong organizational skills and attention to detail
- Ability to adapt to evolving technologies and business requirements
- Team-oriented approach with the ability to work independently when required
Requirements Summary
Bachelor’s degree in IT, 2+ years of experience in IT service management, familiarity with ITIL framework
