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Sun Life
Service Management Specialist
Join Sun Life as a Service Management Specialist in Taguig City. Leverage your IT expertise and ITIL certification to enhance client services. Enjoy dynamic teamwork and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 5, 2025
You will be a unique individual with a unique background, experience, and point of view. You will work with dynamic colleagues who are experts in their fields and will be encouraged, empowered, and challenged to be your best self. You will have new and exciting opportunities to make life brighter for our clients.
Requirements
- 5-10 years of relevant IT experience
- ITIL V3 Foundation Services Certification
- Process improvement and documentation experience
- Knowledge of Service Management tools (ServiceNow, HP, BMC, BPPM etc.)
- Knowledge of the Navvia tool is an asset
- Advanced Excel and PowerPoint skills
- Strong and proven analytical skills
- Strong technical aptitude and knowledge of the services provided by IT
- Strong influencing and negotiation skills
- Quick learner of new technologies
- Strong problem solving skills with the ability to analyze situations/problems and come up with effective solutions
Benefits
- Daily opportunities to make life brighter for our clients
- Dynamic colleagues who are experts in their fields
- Leaders who will inspire and help you reach your potential
Requirements Summary
5-10 years of IT experience, ITIL V3 Foundation Services Certification, process improvement and documentation experience
Apply now
Taguig City
|
National Capital Region
Philippines
Mid-Level
In-Person
Full Time
