.svg)
Eli Lilly and Company
Service Manager - Global Data
Join Eli Lilly as a Service Manager in Bengaluru, leveraging ServiceNow for service delivery. Requires 8+ years experience and strong leadership skills. Benefits include impactful work and community engagement.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Discovery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
April 23, 2025
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism.
Requirements
- Bachelor’s degree in Business, IT, or a related field (Master’s degree preferred)
- Minimum 8 years of experience in service delivery, customer service, or a similar role, with at least 3 years in a leadership position
- Strong customer service orientation and problem-solving skills
- Excellent communication, interpersonal, and negotiation skills
- Proficiency in service management tools and platforms (e.g., ServiceNow, JIRA)
- Knowledge of ITIL or other relevant service management frameworks is highly desirable
Benefits
- Life-changing medicines
- Improved understanding and management of disease
- Giving back to the community through philanthropy and volunteerism
Requirements Summary
8+ years of experience in service delivery, customer service or similar role, with at least 3 years in a leadership position, Bachelor's degree in Business, IT or related field (Master's degree preferred)
