Service Manager - Workflow Management

The Service Manager - Workflow Management at Elsevier plays a crucial role in optimizing workflow management and data operations. This role involves managing workflow tickets, validating user requests, carrying out essential non-portal database inserts/updates, and supporting both suppliers and the data operations team to ensure timely issue resolution and data accuracy.

Requirements

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• Proven experience in workflow management, ticketing systems, or related operational roles.
• Strong understanding of workflow management tools and data operations processes.
• Excellent analytical and problem-solving skills, with a keen eye for detail and data accuracy.
• Proficient in using ticketing systems (e.g., Jira, ServiceNow, Zendesk) and workflow management platforms.
• Strong interpersonal and communication skills.
• Proficiency in SQL / Oracle and data investigation techniques.
• Previous experience in a DataOps or similar role is preferred.
• Ability to work independently as well as collaboratively within a team.
• Data Analysis and Validation: Ability to analyze data requests, validate user inputs, and ensure data accuracy and integrity throughout the workflow process.
• Technical Troubleshooting: Strong problem-solving skills to identify and resolve technical issues raised by users and suppliers in a timely manner.
• Process Improvement: Knowledge of process mapping and optimization techniques to enhance workflow efficiency and streamline operations.
• Basic Scripting Skills: Knowledge of scripting languages (e.g., Python, PowerShell, or SQL) for automating tasks and querying databases.
• Documentation Skills: Ability to create and maintain documentation for workflows, processes, and user guides to assist users and team members.

Benefits

• Comprehensive Health Insurance covering you, your immediate family, and parents.
• Enhanced Health Insurance Options with competitive rates.
• Group Life Insurance ensuring financial security for your loved ones.
• Group Accident Insurance offering extra protection.
• Flexible Working Arrangements to achieve a balanced work-life schedule.
• Employee Assistance Program providing support for personal and work-related challenges.
• Medical Screening prioritizing your well-being.
• Modern Family Benefits including maternity, paternity, and adoption support.
• Long-Service Awards recognizing dedication and commitment.
• Celebratory New Baby Gift.
• Subsidized Meals in Chennai.
• Various Paid Time Off options including Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
• Free Transport for home-office-home commutes in Chennai.