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IG&H
Service Manager
Join IG&H as a Service Manager in Utrecht, focusing on ServiceNow for pension market service delivery. Requires ITIL, managed services experience. Great benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 3, 2025
As a Service Manager at Truston, you will be responsible for delivering, setting up, monitoring, and managing the service provision of Truston to its customers in the pension market. You will focus on service delivery for the pension market and ensure that managed services are delivered in accordance with agreed-upon processes and SLAs.
Requirements
- Experience in a Managed Services and/or management organization
- Knowledge and practical experience with ITIL processes
- Experience with ITSM applications, preferably ServiceNow
- Experience with audit processes and demonstrating existence and operation
- Experience with managing customer expectations
- Experience in de-escalating situations effectively
- Experience in improving processes
- Knowledge of pension processes is an advantage
Benefits
- Excellent salary
- A fixed contract from day one
- Good pension scheme and disability insurance
- Attractive profit-sharing scheme
- Flexible work arrangement
- Internet allowance
- Mobility allowance
- 28 vacation days, with the option to purchase additional days
- Part-time work (32 hours, 4 days a week)
Requirements Summary
Experience in managed services, ITIL processes, and ITSM applications, as well as knowledge of pension processes
