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IG&H
Service Manager
Join IG&H as a Service Manager in Utrecht, leveraging ServiceNow for service delivery in the pension market. Requires ITIL and ITSM experience. Great benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Technical Architect
Job description
Posted on:
March 3, 2025
Service Manager responsible for delivering, setting up, monitoring, and managing service delivery of Truston to its customers in the pension market.
Requirements
- Experience in a Managed Services and/or management organization
- Knowledge and practical experience with ITIL processes
- Experience with ITSM applications, preferably ServiceNow
- Experience with audit processes and demonstrating existence and operation
- Experience with managing customer expectations
- Experience in effectively de-escalating situations
- Experience in improving processes
- Knowledge of pension processes is an advantage
Benefits
- Excellent salary
- A fixed contract from day one
- Good pension scheme and disability insurance
- Attractive profit-sharing scheme
- Flexible working arrangement
- Internet allowance
- Mobility allowance
- 28 vacation days, with the possibility of buying extra days
- Possibility of part-time work (32 hours, 4 days a week
Requirements Summary
Experience in Managed Services, ITIL processes, ITSM applications, audit processes, managing customer expectations, de-escalating situations, improving processes, and pension processes
Apply now
Utrecht
|
Utrecht
Netherlands
Entry Level
Hybrid
Full Time
