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IG&H
Service Manager
Join IG&H as a Service Manager to oversee service delivery in the pension market using ServiceNow. Requires ITIL and ITSM experience. Excellent benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Technical Architect
Job description
Posted on:
March 3, 2025
The Service Manager will be responsible for delivering, setting up, monitoring, and managing the service provision of Truston to its customers in the pension market, and monitoring processes for setting up, managing, and registering incidents, changes, problems, and related activities.
Requirements
- Experience in a Managed Services and/or management organization
- Knowledge and practical experience with ITIL processes
- Experience with ITSM applications, preferably ServiceNow
- Experience with audit processes and demonstrating existence and operation
- Experience with managing customer expectations
- Experience in effectively de-escalating situations
- Experience in improving processes
- Knowledge of pension processes is an advantage
Benefits
- Excellent salary
- A fixed contract from day one
- Good pension scheme and disability insurance
- Attractive profit-sharing scheme
- Home work arrangement
- Internet allowance
- Mobility allowance
- 28 vacation days, with the possibility of purchasing extra days
- Possibility of part-time work (32 hours, 4 days a week)
Requirements Summary
Experience in managed services, ITIL processes, ITSM applications, audit processes, customer expectations, de-escalating situations, improving processes, and pension processes
Apply now
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Netherlands
Entry Level
Hybrid
Full Time
