Job Description

Join our world.

Transform with us.

What will be your challenge?

Join BIP – xTech, the Centre of Excellence of BIP, specialized in innovative consulting and services in the field of Big Data Analytics, Data Science, Cloud, IT and Network architectures, AI engineering, Blockchain, 5G and more.

In the context of an ongoing process of continuous evolution and adoption of these technologies at our client sites, we are looking for a Service Manager figure, who will oversee the implementation of the services offered.

The requested figure must ensure that the services are provided in an efficient, effective and satisfactory manner, monitoring after implementation that they work correctly, thus contributing to the overall success of the organization.

The figure will also be the main point of contact with the client for the management of requests (tickets), notifications and performance analysis in order to ensure a high level of satisfaction.

Strong diligence and precision are also required in the archiving of project documentation.

Will you be joining our Team?

Essential Requirements:

• For Junior figures: a Bachelor's or Master's degree in STEM disciplines.
• For Senior figures: 3-4 years of previous experience in the role.
• Knowledge of the fundamentals regarding the world of IT and Network technologies.
• Experience in managing service desk tools.
• Help the company to update and improve the reporting of KPIs.
• Build and maintain good relationships with clients.
• Punctual and constructive participation in internal and client meetings.
• Collaboration with internal stakeholders in the development of relationships with existing and potential clients.
• English language knowledge.

Plus:

• Experience with Help Desk platforms (JIRA, ServiceNow).
• ITIL certification or equivalent.
• Experience working with the Agile Delivery model.

Soft Skills:

• Advisory consultancy
• Excellent relational and communicative skills
• Client-oriented and goal-oriented approach
• Good attitude to work in a team
• Precision and respect for deadlines
• Availability for trips in Italy and abroad

Why BIP?

People at the center of our culture

Trust and collaboration, entrepreneurship and courage, meritocracy and development guide the growth of our people.

Working in BIP is a challenging experience, where merit is paid and innovation occurs through bold ideas, collaboration and a relationship of trust with our clients.

Challenging yourself

You will have the opportunity to put yourself to the test in different project contexts in terms of scope, nature of activities and stakeholders involved.

You will see your initiative spirit, passion, autonomy and ability to take responsibility and put yourself at risk valued.

Unlocking your potential

You will be able to participate in +300 advanced training courses to increase your skills on emerging technologies and business themes.

Work-life Integration

You will find a policy that supports agile work up to 100% of your time and promotes work-life integration.

Diversity & Inclusion

We value uniqueness and are committed to ensuring that all employees have equal opportunities to contribute and express themselves to the fullest potential in the workplace.

Our approach to diversity and inclusion is based on the principles of ethics and integrity and represents the determining factor for the development of horizons, personal and business growth.

We promote the inclusion and integration of people belonging to protected categories – as provided for by law 68/99.

Next Steps

Once we receive your CV, we will take the time to carefully evaluate it.

If there is a match with this or other open positions within the Group, we will contact you to start our mutual knowledge.

The selection process typically includes a meeting with HR, a technical meeting with a line manager and a possible meeting with a Partner.

The order and number of interviews may vary depending on recruiting needs.

Alternatively, we would be happy to keep your CV in our database to re-evaluate it for future opportunities.

If you identify other positions of interest and in line with your profile, we look forward to your candidacy to re-evaluate it.

About Us

Founded in 2003, we have collected and valued the historical experience of consulting and added two key ingredients: innovation and digitalization.

Thanks to this path, we are today over 5000 professionals and professionals, present in 13 countries, with over 4500 projects behind us and the most advanced knowledge in the field of Digital Transformation, Data Science, Cybersecurity, Industry 4.0, IoT and all Disruptive Technologies that we put at the service of every market sector.

We help our clients to make a difference by creating quality on a large scale through a formula that operates on three levers: Value, People and Technology.

We believe in the value of excellence, which is the compass that guides our actions, and adopt an ethical and honest approach towards those who choose to work with us, promoting an environment in which people can grow together, thanks to the contamination between different skills.

The present announcement is addressed to candidates of both sexes (L. 903/77).