IG&H

Service Manager

Join IG&H as a Service Manager to oversee service delivery in the pension market using ServiceNow. Requires ITIL and ITSM experience. Excellent benefits!

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Direct Hire
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified Technical Architect

Job description

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Posted on:
 
March 3, 2025

Deliver, configure, monitor, and manage service delivery for Truston's customers in the pension market, and ensure that processes and SLAs are followed.

Requirements

  • Experience at a Managed Services and/or a management organization
  • Knowledge and practical experience with ITIL processes
  • Experience with ITSM application(s), preferably ServiceNow
  • Experience with audit processes and demonstrating existence and operation
  • Experience with managing customer expectations
  • Experience in effectively de-escalating situations
  • Experience in improving processes
  • Knowledge of pension processes is a plus.

Benefits

  • Excellent salary
  • Fixed contract from day one
  • Good pension scheme and disability insurance
  • Attractive profit-sharing scheme
  • Home work arrangement
  • Internet allowance
  • Mobility allowance
  • 28 vacation days, with the possibility of purchasing extra days
  • Possibility of part-time work (32 hours, 4 days a week)

Requirements Summary

3-7 years of experience in a Managed Services organization, ITIL, ITSM, ServiceNow, audit processes, customer expectations, de-escalation, and process improvement