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IG&H
Service Manager
Join IG&H as a Service Manager to oversee service delivery in the pension market using ServiceNow. Requires ITIL and ITSM experience. Excellent benefits!
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Technical Architect
Job description
Posted on:
March 3, 2025
Deliver, configure, monitor, and manage service delivery for Truston's customers in the pension market, and ensure that processes and SLAs are followed.
Requirements
- Experience at a Managed Services and/or a management organization
- Knowledge and practical experience with ITIL processes
- Experience with ITSM application(s), preferably ServiceNow
- Experience with audit processes and demonstrating existence and operation
- Experience with managing customer expectations
- Experience in effectively de-escalating situations
- Experience in improving processes
- Knowledge of pension processes is a plus.
Benefits
- Excellent salary
- Fixed contract from day one
- Good pension scheme and disability insurance
- Attractive profit-sharing scheme
- Home work arrangement
- Internet allowance
- Mobility allowance
- 28 vacation days, with the possibility of purchasing extra days
- Possibility of part-time work (32 hours, 4 days a week)
Requirements Summary
3-7 years of experience in a Managed Services organization, ITIL, ITSM, ServiceNow, audit processes, customer expectations, de-escalation, and process improvement
