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IG&H
Service Manager
Join IG&H as a Service Manager in Utrecht. Leverage ServiceNow skills to manage service delivery in the pension market. Excellent salary, benefits, and flexible work options.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Technical Architect
Job description
Posted on:
March 3, 2025
The Service Manager is responsible for delivering, setting up, monitoring, and managing the service delivery of Truston to its customers in the pension market. This includes monitoring processes, managing incidents, and coordinating the timely resolution of issues.
Requirements
- Experience in a Managed Services and/or a management organization
- Knowledge and practical experience with ITIL processes
- Experience with ITSM applications, preferably ServiceNow
- Experience with audit processes and demonstrating existence and operation
- Experience with managing customer expectations
- Experience in effectively de-escalating situations
- Experience in improving processes
Benefits
- Excellent salary
- A fixed contract from day one
- Good pension scheme and disability insurance
- Attractive profit-sharing scheme
- Home working arrangement
- Internet allowance
- Mobiliteitsvergoeding
- 28 vacation days, with the option to purchase extra days
- Possibility of part-time work (32 hours, 4 days a week
Requirements Summary
Experience in Managed Services, ITIL processes, ITSM applications, audit processes, and process improvement
