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IG&H
Service Manager
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Technical Architect
Job description
Posted on:
March 3, 2025
As a Service Manager at Truston, you are responsible for delivering, setting up, monitoring, and managing the service provision of Truston to its customers in the pension market.
Requirements
- Experience at a Managed Services and/or management organization
- Knowledge and practical experience with ITIL processes
- Experience with ITSM application(s), preferably ServiceNow
- Experience with audit processes and demonstrating existence and functioning
- Experience with managing customer expectations
- Experience in effectively de-escalating situations
- Experience in improving processes
Benefits
- Excellent salary
- A fixed contract from day one
- Good pension scheme and disability insurance
- Attractive profit-sharing scheme
- Home working arrangement
- Internet allowance
- Mobility allowance
- 28 vacation days, with the possibility of purchasing additional days
- Part-time work (32 hours, 4 days a week)
Requirements Summary
3+ years of experience in Managed Services, ITIL processes, ITSM, audit processes, customer expectations, de-escalation, and process improvement
Apply now
Utrecht
|
Netherlands
Entry Level
Hybrid
Full Time
